The Coastal Concierge
Your concierge app is live, your property
Welcome. Below is the pre-arrival email your guests will receive 14 days before their stay. Three steps and you’re done.
Your guest app link
Paste this anywhere — booking confirmations, your website, in-room cards.
Preview
What your guests will receive
Sent 14 days before each guest’s arrival.
Set it and forget it.
Three simple steps. Under 5 minutes.
- 1
Copy the email HTML
Your property name and app link are already merged in. No edits needed.
- 2
Add it to your reservation system
In your PMS, find Automated Communications (or Guest Messaging). Create a new email, paste in the HTML, and schedule it to send 14 days before check-in.
Suggested subject line:
Your VIP Guest Concierge Is Ready - 3
Save and you’re done
Every guest who books will automatically receive the email 14 days before arrival. No ongoing work for your team.
Need a hand?
If your reservation system gives you any trouble, reply to the email I sent or give me a call and we’ll sort it out together.
— Chris Morton, The Coastal Concierge